Institutional Commitment
At Tile Mart Limited, we recognize that privacy is a critical component of professional architectural and retail service. This Privacy Policy outlines our protocols for the collection, utilization, and safeguarding of your personal data when you interact with our platform, showrooms, and procurement systems in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
1. Data Acquisition
We collect information strictly necessary to provide our premium surface solutions, which includes:
- Identity & Professional Data: First name, last name, company affiliation, and professional role.
- Contact Data: Email address, telephone coordinates, billing, and logistics addresses.
- Financial Data: Payment card details and transaction history (processed securely via our PCI-compliant payment gateways).
- Technical & Usage Data: IP addresses, browser specifications, operating systems, and interaction patterns via cookies.
- Project Data: Specifications, dimensions, architectural blueprints, and visual requirements provided during consultation.
2. Lawful Basis for Processing
Under GDPR, we process your data under the following lawful bases:
- Contractual Necessity: To process your orders, arrange delivery, and manage logistics.
- Legitimate Interests: To improve our website, refine our tile collections, and prevent fraudulent activity.
- Consent: For sending direct marketing communications regarding new collections (which you may withdraw at any time).
- Legal Obligation: To maintain accurate financial records for Irish Revenue compliance.
3. Third-Party Collaboration
We do not sell your personal data. We may share necessary information with trusted third-party partners strictly for operational purposes, including:
- Logistics and freight partners fulfilling your delivery.
- Secure payment processing gateways.
- IT and cloud service providers hosting our platform.
4. Surface Analysis & Cookies
Our platform utilizes cookies to optimize your browsing experience and analyze site performance. Analytical cookies help us understand which architectural collections resonate most with our clients, allowing us to refine our curation. You may adjust your browser settings or use our consent banner to decline non-essential cookies.
5. Structural Security & Retention
Tile Mart employs industry-standard SSL encryption and secure cloud protocols to protect your sensitive information during transmission and storage. Access to your data is restricted strictly to authorized personnel.
We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Statutory Rights
Under GDPR protocols, you possess specific rights regarding your personal data, including the right to:
- Request access to your personal data.
- Request correction of incomplete or inaccurate data.
- Request erasure of your personal data ("Right to be Forgotten").
- Object to processing or request restriction of processing.
- Request data portability.
To exercise these rights, or for technical enquiries regarding your data, please contact our administrative office at info@tilemart.ie. If you are dissatisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland.
Effective Date · April 15, 2026